School of Computer Science Basser Seminar Series presents
THE RISE OF CONVERSATIONAL AGENTS: CHALLENGES AND USE IN EDUCATION
Microsoft Principal Researcher and University of Washington Information School Affiliate Professor
Software that we can talk with has always been a goal of artificial intelligence. Activity stepped up in the past decade with Twitterbots, intelligent assistants such as Siri and Alexa, nonplayer characters in games and task-focused customer service chatbots, and a new generation of open-domain conversational agents such as Xiaoice and Hugging Face. Chatbot platforms were released by Facebook, Microsoft, IBM, Amazon, and LINE. Most chatbots fail to meet user expectations for reasons I will outline. However, some are doing well, including in university settings.
Prior to joining Microsoft, Jonathan Grudin was Professor of Information and Computer Science at University of California, Irvine. He has been active in the ACM Computer Human Interaction and Computer Supported Cooperative Work fields since their formation in the 1980s. He was editor of ACM Transactions on Computer-Human Interaction and an associate editor of Computing Surveys. He is an ACM Fellow and member of the CHI Academy.